FREE Shipping on $50 or more!

Returns

Thank you for shopping with Lulu L’amour!

 

We believe this will not be the case, but, if some reason you are not in love with your product, please send an email to lululamourbyliv@gmail.com as soon as possible! We accept returns under certain conditions.

 

GENERAL INQUIRY

 

  • We only allow coupon codes to be used on one order.

 

  • Orders can not be modified, cancelled, or changed after CHECKOUT!

 

 

RETURNS/REFUNDS

 

  • Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

  • ALL RETURNS ARE AVAILABLE FOR STORE CREDIT ONLY!

 

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

  • GIFTCARDS ARE NON-REFUNDABLE!

 

  • SALE ITEMS OVER 25% ARE NOT ELIGIBLE FOR RETURNS OR REFUNDS!

 

  • Leggings or jeggings are not eligible for return

 

  • All products must be in smoke free, pet free, unaltered, unworn, unwashed, stain free and damage free condition in order to be eligible for return.

 

  • Only REGULAR PRICED items may be refunded, unfortunately sale items cannot be refunded, or returned.

 

  • We always inspect items prior to shipping, but if we happen to miss something. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lululamourbyliv@gmail.com and we will send over a Shipping Address.

 

PARTIAL REFUNDS

 

  • There are certain situations where only partial refunds are granted (if applicable).

 

  • Any item NOT in its original condition, is damaged or missing parts for reasons not due to our error

 

  • Any item that is returned more than 15 days after delivery

 

RETURN PROCESS

 

  • To complete your return, we require a receipt or proof of purchase.

 

  • FILL OUT THIS FORM PRIOR TO SHIPPING PRODUCT TO OUR WAREHOUSE OR YOUR RETURN CAN NOT BE PROCESSED!

 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your account for future use.

 

  • If customer does not comply to pay return shipping, we will hold the item until payment is received. If failure to do so in 14 days, the item will be donated to charity.

 

 

LOST MERCHENDISE

 

  • All lost packages we will help take action in finding the missing package, but unfortunately all packages marked by the carrier as delivered, and are lost we are not reliable for.

 

  • We are NOT reliable for incorrect addresses, but we will try to fix the issue. You may have to pay to ship again if not caught in time before shipment goes out. If you checkout and notice an incorrect address please send us an email addressing the problem at lululamourbyliv@gmail.com

 

GIFTS

 

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

 

  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

 

  • FREE SHIP for orders $50 or more!

 

  • Shipping Rates:
    • Standard Shipping within U.S. - $7.50
    • Shipment to Alaska and Hawaii - $8.95
    • Shipment to Canada varies depending on weight of package.
    • International Shipping varies on weight of package and you will be responsible for other international shipping expenses.

 

  • Please do not send your purchase back to the manufacturer.

 

  • To return, email us at lululamourbyliv@gmail.com we will provide you a Shipping Address.

 

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

  • All items will be shipped within 2-3 business days not including weekends.

 

  • We are not responsible for delays with Shipping Carriers.

 

  • If you have not received your item, or the item is delayed please contact the carrier as we cannot be held accountable for carrier mistakes.

 

  • We are NOT responsible for incorrect address

 

Carrier Contact Numbers:

USPS: 1-800-275-8887

INTERNATIONAL USPS: 1-800-222-1811

UPS: 1-800-742-5877

 

Thank you for shopping with Lulu L’amour! We want to make this the best experience as possible for you, so if you have any questions, please email us at lululamourbyliv@gmail.com and we will get back to you as soon as we can!